Troubleshooting Operator issues - Troubleshooting | Support

Operator subscription condition types
Viewing Operator subscription status by using the CLI
Viewing Operator catalog source status by using the CLI
Querying Operator pod status
Gathering Operator logs
Disabling the Machine Config Operator from automatically rebooting
- Disabling the Machine Config Operator from automatically rebooting by using the console
- Disabling the Machine Config Operator from automatically rebooting by using the CLI
Refreshing failing subscriptions

Operators are a method of packaging, deploying, and managing an OpenShift Container Platform application. They act like an extension of the software vendor’s engineering team, watching over an OpenShift Container Platform environment and using its current state to make decisions in real time. Operators are designed to handle upgrades seamlessly, react to failures automatically, and not take shortcuts, such as skipping a software backup process to save time.

OpenShift Container Platform 4.6 includes a default set of Operators that are required for proper functioning of the cluster. These default Operators are managed by the Cluster Version Operator (CVO).

As a cluster administrator, you can install application Operators from the OperatorHub using the OpenShift Container Platform web console or the CLI. You can then subscribe the Operator to one or more namespaces to make it available for developers on your cluster. Application Operators are managed by Operator Lifecycle Manager (OLM).

If you experience Operator issues, verify Operator subscription status. Check Operator pod health across the cluster and gather Operator logs for diagnosis.

Operator subscription condition types

Subscriptions can report the following condition types:

Table 1. Subscription condition types
Condition	Description
`CatalogSourcesUnhealthy`	Some or all of the catalog sources to be used in resolution are unhealthy.
`InstallPlanMissing`	An install plan for a subscription is missing.
`InstallPlanPending`	An install plan for a subscription is pending installation.
`InstallPlanFailed`	An install plan for a subscription has failed.

Default OpenShift Container Platform cluster Operators are managed by the Cluster Version Operator (CVO) and they do not have a Subscription object. Application Operators are managed by Operator Lifecycle Manager (OLM) and they have a Subscription object.

Viewing Operator subscription status by using the CLI

You can view Operator subscription status by using the CLI.

Prerequisites

You have access to the cluster as a user with the cluster-admin role.
You have installed the OpenShift CLI (oc).

Procedure

List Operator subscriptions:
```
$ oc get subs -n <operator_namespace>
```

Use the oc describe command to inspect a Subscription resource:

$ oc describe sub <subscription_name> -n <operator_namespace>

In the command output, find the Conditions section for the status of Operator subscription condition types. In the following example, the CatalogSourcesUnhealthy condition type has a status of false because all available catalog sources are healthy:

Example output

Conditions:
   Last Transition Time:  2019-07-29T13:42:57Z
   Message:               all available catalogsources are healthy
   Reason:                AllCatalogSourcesHealthy
   Status:                False
   Type:                  CatalogSourcesUnhealthy

Viewing Operator catalog source status by using the CLI

You can view the status of an Operator catalog source by using the CLI.

Prerequisites

You have access to the cluster as a user with the cluster-admin role.
You have installed the OpenShift CLI (oc).

Procedure

List the catalog sources in a namespace. For example, you can check the openshift-marketplace namespace, which is used for cluster-wide catalog sources:

$ oc get catalogsources -n openshift-marketplace

Example output

NAME                  DISPLAY               TYPE   PUBLISHER   AGE
certified-operators   Certified Operators   grpc   Red Hat     55m
community-operators   Community Operators   grpc   Red Hat     55m
example-catalog       Example Catalog       grpc   Example Org 2m25s
redhat-marketplace    Red Hat Marketplace   grpc   Red Hat     55m
redhat-operators      Red Hat Operators     grpc   Red Hat     55m

Use the oc describe command to get more details and status about a catalog source:

$ oc describe catalogsource example-catalog -n openshift-marketplace

Example output

Name:         example-catalog
Namespace:    openshift-marketplace
...
Status:
  Connection State:
    Address:              example-catalog.openshift-marketplace.svc:50051
    Last Connect:         2021-09-09T17:07:35Z
    Last Observed State:  TRANSIENT_FAILURE
  Registry Service:
    Created At:         2021-09-09T17:05:45Z
    Port:               50051
    Protocol:           grpc
    Service Name:       example-catalog
    Service Namespace:  openshift-marketplace

In the preceding example output, the last observed state is TRANSIENT_FAILURE. This state indicates that there is a problem establishing a connection for the catalog source.

List the pods in the namespace where your catalog source was created:

$ oc get pods -n openshift-marketplace

Example output

NAME                                    READY   STATUS             RESTARTS   AGE
certified-operators-cv9nn               1/1     Running            0          36m
community-operators-6v8lp               1/1     Running            0          36m
marketplace-operator-86bfc75f9b-jkgbc   1/1     Running            0          42m
example-catalog-bwt8z                   0/1     ImagePullBackOff   0          3m55s
redhat-marketplace-57p8c                1/1     Running            0          36m
redhat-operators-smxx8                  1/1     Running            0          36m

When a catalog source is created in a namespace, a pod for the catalog source is created in that namespace. In the preceding example output, the status for the example-catalog-bwt8z pod is ImagePullBackOff. This status indicates that there is an issue pulling the catalog source’s index image.

Use the oc describe command to inspect a pod for more detailed information:

$ oc describe pod example-catalog-bwt8z -n openshift-marketplace

Example output

Name:         example-catalog-bwt8z
Namespace:    openshift-marketplace
Priority:     0
Node:         ci-ln-jyryyg2-f76d1-ggdbq-worker-b-vsxjd/10.0.128.2
...
Events:
  Type     Reason          Age                From               Message
  ----     ------          ----               ----               -------
  Normal   Scheduled       48s                default-scheduler  Successfully assigned openshift-marketplace/example-catalog-bwt8z to ci-ln-jyryyf2-f76d1-fgdbq-worker-b-vsxjd
  Normal   AddedInterface  47s                multus             Add eth0 [10.131.0.40/23] from openshift-sdn
  Normal   BackOff         20s (x2 over 46s)  kubelet            Back-off pulling image "quay.io/example-org/example-catalog:v1"
  Warning  Failed          20s (x2 over 46s)  kubelet            Error: ImagePullBackOff
  Normal   Pulling         8s (x3 over 47s)   kubelet            Pulling image "quay.io/example-org/example-catalog:v1"
  Warning  Failed          8s (x3 over 47s)   kubelet            Failed to pull image "quay.io/example-org/example-catalog:v1": rpc error: code = Unknown desc = reading manifest v1 in quay.io/example-org/example-catalog: unauthorized: access to the requested resource is not authorized
  Warning  Failed          8s (x3 over 47s)   kubelet            Error: ErrImagePull

In the preceding example output, the error messages indicate that the catalog source’s index image is failing to pull successfully because of an authorization issue. For example, the index image might be stored in a registry that requires login credentials.

Additional resources

Operator Lifecycle Manager concepts and resources → Catalog source
gRPC documentation: States of Connectivity

Querying Operator pod status

You can list Operator pods within a cluster and their status. You can also collect a detailed Operator pod summary.

Prerequisites

You have access to the cluster as a user with the cluster-admin role.
Your API service is still functional.
You have installed the OpenShift CLI (oc).

Procedure

List Operators running in the cluster. The output includes Operator version, availability, and up-time information:
```
$ oc get clusteroperators
```
List Operator pods running in the Operator’s namespace, plus pod status, restarts, and age:
```
$ oc get pod -n <operator_namespace>
```

Output a detailed Operator pod summary:

$ oc describe pod <operator_pod_name> -n <operator_namespace>

If an Operator issue is node-specific, query Operator container status on that node.

Start a debug pod for the node:
```
$ oc debug node/my-node
```

Set /host as the root directory within the debug shell. The debug pod mounts the host’s root file system in /host within the pod. By changing the root directory to /host, you can run binaries contained in the host’s executable paths:

# chroot /host

OpenShift Container Platform 4.6 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes using SSH is not recommended and nodes will be tainted as accessed. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain> instead.

List details about the node’s containers, including state and associated pod IDs:
```
# crictl ps
```
List information about a specific Operator container on the node. The following example lists information about the network-operator container:
```
# crictl ps --name network-operator
```
Exit from the debug shell.

Gathering Operator logs

If you experience Operator issues, you can gather detailed diagnostic information from Operator pod logs.

Prerequisites

You have access to the cluster as a user with the cluster-admin role.
Your API service is still functional.
You have installed the OpenShift CLI (oc).
You have the fully qualified domain names of the control plane, or control plane machines (also known as the master machines).

Procedure

List the Operator pods that are running in the Operator’s namespace, plus the pod status, restarts, and age:
```
$ oc get pods -n <operator_namespace>
```
Review logs for an Operator pod:
```
$ oc logs pod/<pod_name> -n <operator_namespace>
```
If an Operator pod has multiple containers, the preceding command will produce an error that includes the name of each container. Query logs from an individual container:
```
$ oc logs pod/<operator_pod_name> -c <container_name> -n <operator_namespace>
```

If the API is not functional, review Operator pod and container logs on each control plane node by using SSH instead. Replace <master-node>.<cluster_name>.<base_domain> with appropriate values.

List pods on each control plane node:

$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl pods

For any Operator pods not showing a Ready status, inspect the pod’s status in detail. Replace <operator_pod_id> with the Operator pod’s ID listed in the output of the preceding command:
```
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspectp <operator_pod_id>
```

List containers related to an Operator pod:

$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl ps --pod=<operator_pod_id>

For any Operator container not showing a Ready status, inspect the container’s status in detail. Replace <container_id> with a container ID listed in the output of the preceding command:
```
$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl inspect <container_id>
```

Review the logs for any Operator containers not showing a Ready status. Replace <container_id> with a container ID listed in the output of the preceding command:

$ ssh core@<master-node>.<cluster_name>.<base_domain> sudo crictl logs -f <container_id>

OpenShift Container Platform 4.6 cluster nodes running Red Hat Enterprise Linux CoreOS (RHCOS) are immutable and rely on Operators to apply cluster changes. Accessing cluster nodes using SSH is not recommended and nodes will be tainted as accessed. Before attempting to collect diagnostic data over SSH, review whether the data collected by running oc adm must gather and other oc commands is sufficient instead. However, if the OpenShift Container Platform API is not available, or the kubelet is not properly functioning on the target node, oc operations will be impacted. In such situations, it is possible to access nodes using ssh core@<node>.<cluster_name>.<base_domain>.

Disabling the Machine Config Operator from automatically rebooting

When configuration changes are made by the Machine Config Operator, Red Hat Enterprise Linux CoreOS (RHCOS) must reboot for the changes to take effect. Whether the configuration change is automatic, such as when a kube-apiserver-to-kubelet-signer CA is rotated, or manual, such as when a registry or SSH key is updated, an RHCOS node reboots automatically unless it is paused.

To avoid unwanted disruptions, you can modify the machine config pool (MCP) to prevent automatic rebooting after the Operator makes changes to the machine config.

Pausing an MCP prevents the MCO from applying any configuration changes on the associated nodes. Pausing an MCP also prevents any automatically-rotated certificates from being pushed to the associated nodes, including the automatic rotation of the kube-apiserver-to-kubelet-signer CA certificate. If the MCP is paused when the kube-apiserver-to-kubelet-signer CA certificate expires, and the MCO attempts to renew the certificate automatically, the new certificate is created but not applied across the nodes in the paused MCP. This causes failure in multiple oc commands, including but not limited to oc debug, oc logs, oc exec, and oc attach. Pausing an MCP should be done with careful consideration about the kube-apiserver-to-kubelet-signer CA certificate expiration and for short periods of time only.

New CA certificates are generated at 292 days from the installation date and removed at 365 days from that date. To determine the next automatic CA certificate rotation, see the Understand CA cert auto renewal in Red Hat OpenShift 4.

The rotation of a kube-apiserver-to-kubelet-signer CA does not cause unexpected node reboots in OpenShift Container Platform versions 4.7 and above.

Disabling the Machine Config Operator from automatically rebooting by using the console

To avoid unwanted disruptions from changes made by the Machine Config Operator (MCO), you can use the OpenShift Container Platform web console to modify the machine config pool (MCP) to prevent the MCO from making any changes to nodes in that pool. This prevents any reboots that would normally be part of the MCO update process.

Prerequisites

You have access to the cluster as a user with the cluster-admin role.

Procedure

To pause or unpause automatic MCO update rebooting:

Pause the autoreboot process:

Log in to the OpenShift Container Platform web console as a user with the cluster-admin role.
Click Compute → MachineConfigPools.
On the MachineConfigPools page, click either master or worker, depending upon which nodes you want to pause rebooting for.
On the master or worker page, click YAML.
In the YAML, update the spec.paused field to true.
Sample MachineConfigPool object
```
apiVersion: machineconfiguration.openshift.io/v1
kind: MachineConfigPool
 ...
spec:
 ...
  paused: true (1)
```
1 Update the spec.paused field to true to pause rebooting.

To verify that the MCP is paused, return to the MachineConfigPools page.

On the MachineConfigPools page, the Paused column reports True for the MCP you modified.

If the MCP has pending changes while paused, the Updated column is False and Updating is False. When Updated is True and Updating is False, there are no pending changes.

If there are pending changes (where both the Updated and Updating columns are False), it is recommended to schedule a maintenance window for a reboot as early as possible. Use the following steps for unpausing the autoreboot process to apply the changes that were queued since the last reboot.

Unpause the autoreboot process:
1. Log in to the OpenShift Container Platform web console as a user with the cluster-admin role.
2. Click Compute → MachineConfigPools.
3. On the MachineConfigPools page, click either master or worker, depending upon which nodes you want to pause rebooting for.
4. On the master or worker page, click YAML.
5. In the YAML, update the spec.paused field to false.
  Sample MachineConfigPool object
  apiVersion: machineconfiguration.openshift.io/v1 kind: MachineConfigPool ... spec: ... paused: false (1)
  1 Update the spec.paused field to false to allow rebooting.
  
  By unpausing an MCP, the MCO applies all paused changes reboots Red Hat Enterprise Linux CoreOS (RHCOS) as needed.
6. To verify that the MCP is paused, return to the MachineConfigPools page.
  
  On the MachineConfigPools page, the Paused column reports False for the MCP you modified.
  
  If the MCP is applying any pending changes, the Updated column is False and the Updating column is True. When Updated is True and Updating is False, there are no further changes being made.

Disabling the Machine Config Operator from automatically rebooting by using the CLI

To avoid unwanted disruptions from changes made by the Machine Config Operator (MCO), you can modify the machine config pool (MCP) using the OpenShift CLI (oc) to prevent the MCO from making any changes to nodes in that pool. This prevents any reboots that would normally be part of the MCO update process.

Prerequisites

You have access to the cluster as a user with the cluster-admin role.
You have installed the OpenShift CLI (oc).

Procedure

To pause or unpause automatic MCO update rebooting:

Pause the autoreboot process:

Update the MachineConfigPool custom resource to set the spec.paused field to true.

Control plane (master) nodes

$ oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/master

Worker nodes

$ oc patch --type=merge --patch='{"spec":{"paused":true}}' machineconfigpool/worker

Verify that the MCP is paused:

Control plane (master) nodes

$ oc get machineconfigpool/master --template='{{.spec.paused}}'

Worker nodes

$ oc get machineconfigpool/worker --template='{{.spec.paused}}'

Example output

true

The spec.paused field is true and the MCP is paused.

Determine if the MCP has pending changes:

# oc get machineconfigpool

Example output

NAME     CONFIG                                             UPDATED   UPDATING
master   rendered-master-33cf0a1254318755d7b48002c597bf91   True      False
worker   rendered-worker-e405a5bdb0db1295acea08bcca33fa60   False     False

If the UPDATED column is False and UPDATING is False, there are pending changes. When UPDATED is True and UPDATING is False, there are no pending changes. In the previous example, the worker node has pending changes. The control plane node (also known as the master node) does not have any pending changes.

Unpause the autoreboot process:
1. Update the MachineConfigPool custom resource to set the spec.paused field to false.
  Control plane (master) nodes
  $ oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/master
  Worker nodes
  $ oc patch --type=merge --patch='{"spec":{"paused":false}}' machineconfigpool/worker
  By unpausing an MCP, the MCO applies all paused changes and reboots Red Hat Enterprise Linux CoreOS (RHCOS) as needed.
2. Verify that the MCP is unpaused:
  Control plane (master) nodes
  $ oc get machineconfigpool/master --template='{{.spec.paused}}'
  Worker nodes
  $ oc get machineconfigpool/worker --template='{{.spec.paused}}'
  Example output
  false
  The spec.paused field is false and the MCP is unpaused.
3. Determine if the MCP has pending changes:
  $ oc get machineconfigpool
  Example output
  NAME CONFIG UPDATED UPDATING master rendered-master-546383f80705bd5aeaba93 True False worker rendered-worker-b4c51bb33ccaae6fc4a6a5 False True
  If the MCP is applying any pending changes, the UPDATED column is False and the UPDATING column is True. When UPDATED is True and UPDATING is False, there are no further changes being made. In the previous example, the MCO is updating the worker node.

Refreshing failing subscriptions

In Operator Lifecycle Manager (OLM), if you subscribe to an Operator that references images that are not accessible on your network, you can find jobs in the openshift-marketplace namespace that are failing with the following errors:

Example output

ImagePullBackOff for
Back-off pulling image "example.com/openshift4/ose-elasticsearch-operator-bundle@sha256:6d2587129c846ec28d384540322b40b05833e7e00b25cca584e004af9a1d292e"

Example output

rpc error: code = Unknown desc = error pinging docker registry example.com: Get "https://example.com/v2/": dial tcp: lookup example.com on 10.0.0.1:53: no such host

As a result, the subscription is stuck in this failing state and the Operator is unable to install or upgrade.

You can refresh a failing subscription by deleting the subscription, cluster service version (CSV), and other related objects. After recreating the subscription, OLM then reinstalls the correct version of the Operator.

Prerequisites

You have a failing subscription that is unable to pull an inaccessible bundle image.
You have confirmed that the correct bundle image is accessible.

Procedure

Get the names of the Subscription and ClusterServiceVersion objects from the namespace where the Operator is installed:

$ oc get sub,csv -n <namespace>

Example output

NAME                                                       PACKAGE                  SOURCE             CHANNEL
subscription.operators.coreos.com/elasticsearch-operator   elasticsearch-operator   redhat-operators   5.0

NAME                                                                         DISPLAY                            VERSION    REPLACES   PHASE
clusterserviceversion.operators.coreos.com/elasticsearch-operator.5.0.0-65   OpenShift Elasticsearch Operator   5.0.0-65              Succeeded

Delete the subscription:

$ oc delete subscription <subscription_name> -n <namespace>

Delete the cluster service version:

$ oc delete csv <csv_name> -n <namespace>

Get the names of any failing jobs and related config maps in the openshift-marketplace namespace:

$ oc get job,configmap -n openshift-marketplace

Example output

NAME                                                                        COMPLETIONS   DURATION   AGE
job.batch/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb   1/1           26s        9m30s

NAME                                                                        DATA   AGE
configmap/1de9443b6324e629ddf31fed0a853a121275806170e34c926d69e53a7fcbccb   3      9m30s

Delete the job:
```
$ oc delete job <job_name> -n openshift-marketplace
```
This ensures pods that try to pull the inaccessible image are not recreated.

Delete the config map:

$ oc delete configmap <configmap_name> -n openshift-marketplace

Reinstall the Operator using OperatorHub in the web console.

Verification

Check that the Operator has been reinstalled successfully:
```
$ oc get sub,csv,installplan -n <namespace>
```