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Troubleshooting hosted control planes | Hosted control planes | OKD 4
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Troubleshooting hosted control planes

Gathering information to troubleshoot hosted control planes

When you need to troubleshoot an issue with hosted clusters, you can gather information by running the must-gather command. The command generates output for the management cluster and the hosted cluster.

The output for the management cluster contains the following content:

  • Cluster-scoped resources: These resources are node definitions of the management cluster.

  • The hypershift-dump compressed file: This file is useful if you need to share the content with other people.

  • Namespaced resources: These resources include all of the objects from the relevant namespaces, such as config maps, services, events, and logs.

  • Network logs: These logs include the OVN northbound and southbound databases and the status for each one.

  • Hosted clusters: This level of output involves all of the resources inside of the hosted cluster.

The output for the hosted cluster contains the following content:

  • Cluster-scoped resources: These resources include all of the cluster-wide objects, such as nodes and CRDs.

  • Namespaced resources: These resources include all of the objects from the relevant namespaces, such as config maps, services, events, and logs.

Although the output does not contain any secret objects from the cluster, it can contain references to the names of secrets.

Prerequisites

  • You must have cluster-admin access to the management cluster.

  • You need the name value for the HostedCluster resource and the namespace where the CR is deployed.

  • You must have the hcp command-line interface installed. For more information, see "Installing the hosted control planes command-line interface".

  • You must have the OpenShift CLI (oc) installed.

  • You must ensure that the kubeconfig file is loaded and is pointing to the management cluster.

Procedure

  • To gather the output for troubleshooting, enter the following command:

    $ oc adm must-gather \
  --image=registry.redhat.io/multicluster-engine/must-gather-rhel9:v<mce_version> \
  /usr/bin/gather hosted-cluster-namespace=HOSTEDCLUSTERNAMESPACE \
  hosted-cluster-name=HOSTEDCLUSTERNAME \
  --dest-dir=NAME ; tar -cvzf NAME.tgz NAME

    where:

    • You replace <mce_version> with the version of multicluster engine Operator that you are using; for example, 2.6.

    • The hosted-cluster-namespace=HOSTEDCLUSTERNAMESPACE parameter is optional. If you do not include it, the command runs as though the hosted cluster is in the default namespace, which is clusters.

    • If you want to save the results of the command to a compressed file, specify the --dest-dir=NAME parameter and replace NAME with the name of the directory where you want to save the results.

Additional resources

Gathering OKD data for a hosted cluster

You can gather OKD debugging information for a hosted cluster by using the multicluster engine Operator web console or by using the CLI.

Gathering data for a hosted cluster by using the CLI

You can gather OKD debugging information for a hosted cluster by using the CLI.

Prerequisites

  • You must have cluster-admin access to the management cluster.

  • You need the name value for the HostedCluster resource and the namespace where the CR is deployed.

  • You must have the hcp command-line interface installed. For more information, see "Installing the hosted control planes command-line interface".

  • You must have the OpenShift CLI (oc) installed.

  • You must ensure that the kubeconfig file is loaded and is pointing to the management cluster.

Procedure

  1. Generate the kubeconfig file by entering the following command:

    $ hcp create kubeconfig --namespace <hosted_cluster_namespace> \
  --name <hosted_cluster_name> > <hosted_cluster_name>.kubeconfig

  2. After you save the kubeconfig file, you can access the hosted cluster by entering the following example command:

    $ oc --kubeconfig <hosted_cluster_name>.kubeconfig get nodes

  3. . Collect the must-gather information by entering the following command:

    $ oc adm must-gather

Gathering data for a hosted cluster by using the web console

You can gather OKD debugging information for a hosted cluster by using the multicluster engine Operator web console.

Prerequisites

  • You must have cluster-admin access to the management cluster.

  • You need the name value for the HostedCluster resource and the namespace where the CR is deployed.

  • You must have the hcp command-line interface installed. For more information, see "Installing the hosted control planes command-line interface".

  • You must have the OpenShift CLI (oc) installed.

  • You must ensure that the kubeconfig file is loaded and is pointing to the management cluster.

Procedure

  1. In the web console, select All Clusters and select the cluster you want to troubleshoot.

  2. In the upper-right corner, select Download kubeconfig.

  3. Export the downloaded kubeconfig file.

  4. Collect the must-gather information by entering the following command:

    $ oc adm must-gather

Entering the must-gather command in a disconnected environment

Complete the following steps to run the must-gather command in a disconnected environment.

Procedure

  1. In a disconnected environment, mirror the Red Hat operator catalog images into their mirror registry. For more information, see Install on disconnected networks.

  2. Run the following command to extract logs, which reference the image from their mirror registry:

    registry=registry.example.com:5000
IMAGE=$registry/multicluster-engine/must-gather-rhel8@sha256:ff9f37eb400dc1f7d07a9b6f2da9064992934b69847d17f59e385783c071b9d8

$ oc adm must-gather \
  --image=$IMAGE /usr/bin/gather \
  hosted-cluster-namespace=HOSTEDCLUSTERNAMESPACE \
  hosted-cluster-name=HOSTEDCLUSTERNAME \
  --dest-dir=./data
Additional resources

Troubleshooting hosted clusters on OKD Virtualization

When you troubleshoot a hosted cluster on OKD Virtualization, start with the top-level HostedCluster and NodePool resources and then work down the stack until you find the root cause. The following steps can help you discover the root cause of common issues.

HostedCluster resource is stuck in a partial state

If a hosted control plane is not coming fully online because a HostedCluster resource is pending, identify the problem by checking prerequisites, resource conditions, and node and Operator status.

Procedure

  • Ensure that you meet all of the prerequisites for a hosted cluster on OKD Virtualization.

  • View the conditions on the HostedCluster and NodePool resources for validation errors that prevent progress.

  • By using the kubeconfig file of the hosted cluster, inspect the status of the hosted cluster:

    • View the output of the oc get clusteroperators command to see which cluster Operators are pending.

    • View the output of the oc get nodes command to ensure that worker nodes are ready.

No worker nodes are registered

If a hosted control plane is not coming fully online because the hosted control plane has no worker nodes registered, identify the problem by checking the status of various parts of the hosted control plane.

Procedure

  • View the HostedCluster and NodePool conditions for failures that indicate what the problem might be.

  • Enter the following command to view the KubeVirt worker node virtual machine (VM) status for the NodePool resource:

    $ oc get vm -n <namespace>

  • If the VMs are stuck in the provisioning state, enter the following command to view the CDI import pods within the VM namespace for clues about why the importer pods have not completed:

    $ oc get pods -n <namespace> | grep "import"

  • If the VMs are stuck in the starting state, enter the following command to view the status of the virt-launcher pods:

    $ oc get pods -n <namespace> -l kubevirt.io=virt-launcher

    If the virt-launcher pods are in a pending state, investigate why the pods are not being scheduled. For example, not enough resources might exist to run the virt-launcher pods.

  • If the VMs are running but they are not registered as worker nodes, use the web console to gain VNC access to one of the affected VMs. The VNC output indicates whether the ignition configuration was applied. If a VM cannot access the hosted control plane ignition server on startup, the VM cannot be provisioned correctly.

  • If the ignition configuration was applied but the VM is still not registering as a node, see Identifying the problem: Access the VM console logs to learn how to access the VM console logs during startup.

Additional resources

Worker nodes are stuck in the NotReady state

During cluster creation, nodes enter the NotReady state temporarily while the networking stack is rolled out. This part of the process is normal. However, if this part of the process takes longer than 15 minutes, identify the problem by investigating the node object and pods.

Procedure

  1. Enter the following command to view the conditions on the node object and determine why the node is not ready:

    $ oc get nodes -o yaml

  2. Enter the following command to look for failing pods within the cluster:

    $ oc get pods -A --field-selector=status.phase!=Running,status,phase!=Succeeded

Ingress and console cluster operators are not coming online

If a hosted control plane is not coming fully online because the Ingress and console cluster Operators are not online, check the wildcard DNS routes and load balancer.

Procedure

  • If the cluster uses the default Ingress behavior, enter the following command to ensure that wildcard DNS routes are enabled on the OKD cluster that the virtual machines (VMs) are hosted on:

    $ oc patch ingresscontroller -n openshift-ingress-operator \
  default --type=json -p \
  '[{ "op": "add", "path": "/spec/routeAdmission", "value": {wildcardPolicy: "WildcardsAllowed"}}]'

  • If you use a custom base domain for the hosted control plane, complete the following steps:

    • Ensure that the load balancer is targeting the VM pods correctly.

    • Ensure that the wildcard DNS entry is targeting the load balancer IP address.

Load balancer services for the hosted cluster are not available

If a hosted control plane is not coming fully online because the load balancer services are not becoming available, check events, details, and the Kubernetes Cluster Configuration Manager (KCCM) pod.

Procedure

  • Look for events and details that are associated with the load balancer service within the hosted cluster.

  • By default, load balancers for the hosted cluster are handled by the kubevirt-cloud-controller-manager within the hosted control plane namespace. Ensure that the KCCM pod is online and view its logs for errors or warnings. To identify the KCCM pod in the hosted control plane namespace, enter the following command:

    $ oc get pods -n <hosted_control_plane_namespace> \
  -l app=cloud-controller-manager

Hosted cluster PVCs are not available

If a hosted control plane is not coming fully online because the persistent volume claims (PVCs) for a hosted cluster are not available, check the PVC events and details, and component logs.

Procedure

  • Look for events and details that are associated with the PVC to understand which errors are occurring.

  • If a PVC is failing to attach to a pod, view the logs for the kubevirt-csi-node daemonset component within the hosted cluster to further investigate the problem. To identify the kubevirt-csi-node pods for each node, enter the following command:

    $ oc get pods -n openshift-cluster-csi-drivers -o wide \
  -l app=kubevirt-csi-driver

  • If a PVC cannot bind to a persistent volume (PV), view the logs of the kubevirt-csi-controller component within the hosted control plane namespace. To identify the kubevirt-csi-controller pod within the hosted control plane namespace, enter the following command:

    $ oc get pods -n <hcp namespace> -l app=kubevirt-csi-driver

VM nodes are not correctly joining the cluster

If a hosted control plane is not coming fully online because the VM nodes are not correctly joining the cluster, access the VM console logs.

Procedure

FCOS image mirroring fails

For hosted control planes on OKD Virtualization in a disconnected environment, oc-mirror fails to automatically mirror the Fedora CoreOS (FCOS) image to the internal registry. When you create your first hosted cluster, the Kubevirt virtual machine does not boot, because the boot image is not available in the internal registry.

To resolve this issue, manually mirror the FCOS image to the internal registry.

Procedure

  1. Get the internal registry name by running the following command:

    $ oc get imagecontentsourcepolicy -o json \
  | jq -r '.items[].spec.repositoryDigestMirrors[0].mirrors[0]'

  2. Get a payload image by running the following command:

    $ oc get clusterversion version -ojsonpath='{.status.desired.image}'

  3. Extract the 0000_50_installer_coreos-bootimages.yaml file that contains boot images from your payload image on the hosted cluster. Replace <payload_image> with the name of your payload image. Run the following command:

    $ oc image extract \
  --file /release-manifests/0000_50_installer_coreos-bootimages.yaml \
  <payload_image> --confirm

  4. Get the FCOS image by running the following command:

    $ cat 0000_50_installer_coreos-bootimages.yaml | yq -r .data.stream \
  | jq -r '.architectures.x86_64.images.kubevirt."digest-ref"'

  5. Mirror the FCOS image to your internal registry. Replace <rhcos_image> with your FCOS image; for example, quay.io/openshift-release-dev/ocp-v4.0-art-dev@sha256:d9643ead36b1c026be664c9c65c11433c6cdf71bfd93ba229141d134a4a6dd94. Replace <internal_registry> with the name of your internal registry; for example, virthost.ostest.test.metalkube.org:5000/localimages/ocp-v4.0-art-dev. Run the following command:

    $ oc image mirror <rhcos_image> <internal_registry>

  6. Create a YAML file named rhcos-boot-kubevirt.yaml that defines the ImageDigestMirrorSet object. See the following example configuration:

    apiVersion: config.openshift.io/v1
kind: ImageDigestMirrorSet
metadata:
  name: rhcos-boot-kubevirt
spec:
  repositoryDigestMirrors:
    - mirrors:
        - virthost.ostest.test.metalkube.org:5000/localimages/ocp-v4.0-art-dev (1)
      source: quay.io/openshift-release-dev/ocp-v4.0-art-dev (2)
    1 Specify the name of your internal registry, for example, virthost.ostest.test.metalkube.org:5000/localimages/ocp-v4.0-art-dev.
    2 Specify your FCOS image without its digest, for example, quay.io/openshift-release-dev/ocp-v4.0-art-dev.

  7. Apply the rhcos-boot-kubevirt.yaml file to create the ImageDigestMirrorSet object by running the following command:

    $ oc apply -f rhcos-boot-kubevirt.yaml

Return non-bare-metal clusters to the late binding pool

If you are using late binding managed clusters without BareMetalHosts, you must complete additional manual steps to delete a late binding cluster and return the nodes back to the Discovery ISO.

For late binding managed clusters without BareMetalHosts, removing cluster information does not automatically return all nodes to the Discovery ISO.

Procedure

To unbind the non-bare-metal nodes with late binding, complete the following steps:

  1. Remove the cluster information. For more information, see Removing a cluster from management.

  2. Clean the root disks.

  3. Reboot manually with the Discovery ISO.

Additional resources

Troubleshooting hosted clusters on bare metal

The following information applies to troubleshooting hosted control planes on bare metal.

Nodes fail to be added to hosted control planes on bare metal

When you scale up a hosted control planes cluster with nodes that were provisioned by using Assisted Installer, the host fails to pull the ignition with a URL that contains port 22642. That URL is invalid for hosted control planes and indicates that an issue exists with the cluster.

Procedure

  1. To determine the issue, review the assisted-service logs:

    $ oc logs -n multicluster-engine <assisted_service_pod_name> (1)
    1 Specify the Assisted Service pod name.

  2. In the logs, find errors that resemble these examples:

    error="failed to get pull secret for update: invalid pull secret data in secret pull-secret"
    pull secret must contain auth for \"registry.redhat.io\"

  3. To fix this issue, see "Add the pull secret to the namespace" in the multicluster engine for Kubernetes Operator documentation.

    To use hosted control planes, you must have multicluster engine Operator installed, either as a standalone operator or as part of Red Hat Advanced Cluster Management. Because the operator has a close association with Red Hat Advanced Cluster Management, the documentation for the operator is published within that product’s documentation. Even if you do not use Red Hat Advanced Cluster Management, the parts of its documentation that cover multicluster engine Operator are relevant to hosted control planes.
Additional resources

Restarting hosted control plane components

If you are an administrator for hosted control planes, you can use the hypershift.openshift.io/restart-date annotation to restart all control plane components for a particular HostedCluster resource. For example, you might need to restart control plane components for certificate rotation.

Procedure

  • To restart a control plane, annotate the HostedCluster resource by entering the following command:

    $ oc annotate hostedcluster \
  -n <hosted_cluster_namespace> \
  <hosted_cluster_name> \
  hypershift.openshift.io/restart-date=$(date --iso-8601=seconds) (1)
    1 The control plane is restarted whenever the value of the annotation changes. The date command serves as the source of a unique string. The annotation is treated as a string, not a timestamp.
Verification

After you restart a control plane, the following hosted control planes components are typically restarted:

You might see some additional components restarting as a side effect of changes implemented by the other components.

  • catalog-operator

  • certified-operators-catalog

  • cluster-api

  • cluster-autoscaler

  • cluster-policy-controller

  • cluster-version-operator

  • community-operators-catalog

  • control-plane-operator

  • hosted-cluster-config-operator

  • ignition-server

  • ingress-operator

  • konnectivity-agent

  • konnectivity-server

  • kube-apiserver

  • kube-controller-manager

  • kube-scheduler

  • machine-approver

  • oauth-openshift

  • olm-operator

  • openshift-apiserver

  • openshift-controller-manager

  • openshift-oauth-apiserver

  • packageserver

  • redhat-marketplace-catalog

  • redhat-operators-catalog

Pausing the reconciliation of a hosted cluster and hosted control plane

If you are a cluster instance administrator, you can pause the reconciliation of a hosted cluster and hosted control plane. You might want to pause reconciliation when you back up and restore an etcd database or when you need to debug problems with a hosted cluster or hosted control plane.

Procedure

  1. To pause reconciliation for a hosted cluster and hosted control plane, populate the pausedUntil field of the HostedCluster resource.

    • To pause the reconciliation until a specific time, enter the following command:

      $ oc patch -n <hosted_cluster_namespace> \
  hostedclusters/<hosted_cluster_name> \
  -p '{"spec":{"pausedUntil":"<timestamp>"}}' \
  --type=merge (1)
      1 Specify a timestamp in the RFC339 format, for example, 2024-03-03T03:28:48Z. The reconciliation is paused until the specified time is passed.

    • To pause the reconciliation indefinitely, enter the following command:

      $ oc patch -n <hosted_cluster_namespace> \
  hostedclusters/<hosted_cluster_name> \
  -p '{"spec":{"pausedUntil":"true"}}' \
  --type=merge

      The reconciliation is paused until you remove the field from the HostedCluster resource.

      When the pause reconciliation field is populated for the HostedCluster resource, the field is automatically added to the associated HostedControlPlane resource.

  2. To remove the pausedUntil field, enter the following patch command:

    $ oc patch -n <hosted_cluster_namespace> \
  hostedclusters/<hosted_cluster_name> \
  -p '{"spec":{"pausedUntil":null}}' \
  --type=merge

Scaling down the data plane to zero

If you are not using the hosted control plane, to save the resources and cost you can scale down a data plane to zero.

Ensure you are prepared to scale down the data plane to zero. Because the workload from the worker nodes disappears after scaling down.
Procedure

  1. Set the kubeconfig file to access the hosted cluster by running the following command:

    $ export KUBECONFIG=<install_directory>/auth/kubeconfig

  2. Get the name of the NodePool resource associated to your hosted cluster by running the following command:

    $ oc get nodepool --namespace <hosted_cluster_namespace>

  3. Optional: To prevent the pods from draining, add the nodeDrainTimeout field in the NodePool resource by running the following command:

    $ oc edit nodepool <nodepool_name>  --namespace <hosted_cluster_namespace>
    Example output
    apiVersion: hypershift.openshift.io/v1alpha1
kind: NodePool
metadata:
# ...
  name: nodepool-1
  namespace: clusters
# ...
spec:
  arch: amd64
  clusterName: clustername (1)
  management:
    autoRepair: false
    replace:
      rollingUpdate:
        maxSurge: 1
        maxUnavailable: 0
      strategy: RollingUpdate
    upgradeType: Replace
  nodeDrainTimeout: 0s (2)
# ...
    1 Defines the name of your hosted cluster.
    2 Specifies the total amount of time that the controller spends to drain a node. By default, the nodeDrainTimeout: 0s setting blocks the node draining process.

    To allow the node draining process to continue for a certain period of time, you can set the value of the nodeDrainTimeout field accordingly, for example, nodeDrainTimeout: 1m.

  4. Scale down the NodePool resource associated to your hosted cluster by running the following command:

    $ oc scale nodepool/<nodepool_name> --namespace <hosted_cluster_namespace> \
  --replicas=0

    After scaling down the data plan to zero, some pods in the control plane stay in the Pending status and the hosted control plane stays up and running. If necessary, you can scale up the NodePool resource.

  5. Optional: Scale up the NodePool resource associated to your hosted cluster by running the following command:

    $ oc scale nodepool/<nodepool_name> --namespace <hosted_cluster_namespace> --replicas=1

    After rescaling the NodePool resource, wait for couple of minutes for the NodePool resource to become available in a Ready state.

Verification

  • Verify that the value for the nodeDrainTimeout field is greater than 0s by running the following command:

    $ oc get nodepool -n <hosted_cluster_namespace> <nodepool_name> -ojsonpath='{.spec.nodeDrainTimeout}'

Agent service failures and agents not joining the cluster

In some cases, agents might fail to join the cluster after booting the machines with the boot artifacts. You can confirm this issue by checking the agent.service logs for the following error:

Error: copying system image from manifest list: Source image rejected: A signature was required, but no signature exists

This issue occurs because image signature verification fails when no signature is present. As a workaround, you can disable signature verification by modifying the container policy.
Procedure

  1. Add the ignitionConfigOverride field in the InfraEnv manifest to override the /etc/containers/policy.json file. This disables signature verification for container images.

  2. Replace the base64-encoded content in the ignitionConfigOverride with the required /etc/containers/policy.json configuration according to your image registries.

    Example
    {
    "default": [
        {
            "type": "insecureAcceptAnything"
        }
    ],
    "transports": {
        "docker": {
            "<registry1>": [
                {
                    "type": "insecureAcceptAnything"
                }
            ],
            "registry2": [
                {
                    "type": "insecureAcceptAnything"
                }
            ]
        },
        "docker-daemon": {
            "": [
                {
                    "type": "insecureAcceptAnything"
                }
            ]
        }
    }
}
    Example InfraEnv manifest with ignitionConfigOverride
    apiVersion: agent-install.openshift.io/v1beta1
kind: InfraEnv
metadata:
  name: <hosted_cluster_name>
  namespace: <hosted_control_plane_namespace>
spec:
  cpuArchitecture: s390x
  pullSecretRef:
    name: pull-secret
  sshAuthorizedKey: <ssh_public_key>
  ignitionConfigOverride: '{"ignition":{"version":"3.2.0"},"storage":{"files":[{"path":"/etc/containers/policy.json","mode":420,"overwrite":true,"contents":{"source":"data:text/plain;charset=utf-8;base64,ewogICAgImRlZmF1bHQiOiBbCiAgICAgICAgewogICAgICAgICAgICAidHlwZSI6ICJpbnNlY3VyZUFjY2VwdEFueXRoaW5nIgogICAgICAgIH0KICAgIF0sCiAgICAidHJhbnNwb3J0cyI6CiAgICAgICAgewogICAgICAgICAgICAiZG9ja2VyLWRhZW1vbiI6CiAgICAgICAgICAgICAgICB7CiAgICAgICAgICAgICAgICAgICAgIiI6IFt7InR5cGUiOiJpbnNlY3VyZUFjY2VwdEFueXRoaW5nIn1dCiAgICAgICAgICAgICAgICB9CiAgICAgICAgfQp9"}}]}}'